Etech’s world-wide facilities – Onshore, Nearshore, and Offshore, possess the capabilities to personalize the answer that most effective suit all your requirements. With Etech’s world outreach, Etech is always available to aid your consumers and deliver dependable Excellent ordeals.
a bunch of devoted leaders inside the Call Heart industry that are keen about producing a impressive big difference for our
About us Etech delivers subsequent-era BPO answers. a worldwide minority-owned small business, Etech has designed and trademarked how to turn your knowledge into strategic insights. Leveraging the power of synthetic additionally human intelligence Etech improves instruction and coaching to target essential behaviors developing enhanced consumer activities and shareholder value. Etech launched in 2003 with only 400 staff and etech one Get hold of center in Nacogdoches, Texas.
Etech is surely an omnichannel shopper engagement answers provider for many of the world’s main and many revered brands. The knowledge Etech has acquired throughout a wide array of company verticals enables us to continuously deliver Extraordinary, personal customer encounters.
find out more daily life At Etech Etech believes in Operating challenging and actively playing really hard and strives to create staff members feel empowered and confident in The task They may be undertaking.
At QEval, we’re dedicated to serving to Speak to centers strengthen their general performance by means of clear, actionable insights. Our general performance analytics stories offer you a thorough breakdown of agent actions, shopper interactions, and operational bottlenecks, so you can also make educated conclusions that cause measurable enhancements. With QEval, you don’t just get studies—you get the resources and recommendations to act on them.
Etech’s revolutionary technology options and professional leaders understand your online business demands and recognize the strategic insights your brand name has to travel final results.
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Metrics like take care of time, CSAT scores, resolution rates, and actionable insights are key to accomplishment in 2024. absent are the days of focusing exclusively on call volume. Now, it’s about digging into the quality of Every interaction and driving true success. prepared to just take your connect with Middle effectiveness to the following degree? Enroll at QEval College and ???? pay attention to Shawndra’s entire Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mixture of treatment, believe in and energy introduced on the business is what makes the lifestyle at Etech one of a kind. Our CEO often says, “If we look after our folks, the numbers will manage on their own.”
boosting your Get hold of Centre’s performance doesn’t ought to be complex. With QEval University, you’ll attain use of crucial resources and teaching that present correct, measurable enhancements in agent overall performance.
satisfy Malisha, a shining star on our Customer Service workforce! From tackling duties to experiencing entertaining group functions, Malisha knows how to maintain the stability among work and Perform. Her constructive Mindset and crew spirit make her a Pleasure to operate with.
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Allow me to share just a couple crucial functions of what we offer: ✅ in-depth insights into agent overall performance by way of complete analytics